Write an Email Test #217
Write an Email
TOEFL iBT / Writing / Write an Email Video Solution (Tips & Tricks)
You will read some information and use the information to write an email.
You will have 7 minutes to write the email.
You recently purchased a biography from an online bookstore, but you were accidentally sent a novel instead. You would like to return the incorrect book and receive the one you originally ordered.
Write an email to the online bookstore's customer service. In your email, do the following.
- • State the title of the book you ordered.
- • Explain that you received the wrong book.
- • Ask how to exchange it for the correct one.
Write as much as you can and in complete sentences.
Your Response:
To : [email protected]
Subject : Incorrect Book Received
Sample Score 5
Dear Customer Service Team,
I am writing to report an error regarding my recent purchase, Order
9082, which arrived earlier today. I specifically placed an order for the biography titled "The Life of Alexander Hamilton" to use for my history research.
However, upon opening the package, I discovered that I was inadvertently sent a fiction novel titled "The Secret Garden" instead of the biography I purchased. There seems to have been a mix-up in the fulfillment center regarding my shipment.
Could you please provide instructions on how to return this incorrect item? I would also like to know the process for exchanging it so that I can receive the correct biography as soon as possible.
Sincerely,
[Your Name]
Sample Score 4
To Customer Support,
I am writing this email because there was a mistake with my book order. Last week, I ordered a biography called "Steve Jobs: The Man Who Thought Different" from your website.
Unfortunately, the book I received today is not the one I bought. Instead of the biography, you sent me a mystery novel. I need the correct book for my reading list.
Can you please tell me how to exchange this novel for the right book? I would like to send the wrong one back and get my biography.
Thank you,
[Your Name]
Sample Score 3
Hello,
I writing to you because I have problem with my order. I buy the biography book "My Life" on your website.
But today I get the package and it is a novel inside. You send me the wrong book. I do not want this novel.
How I can change it? Please tell me how to give back the novel and get my biography book.
Thanks,
[Your Name]
TOEFL Writing – Write an Email Scoring Guide
SCORE 5: A fully successful response
The response is effective, is clearly expressed, and shows consistent facility in the use of language.
A typical response displays the following:
- Elaboration that effectively supports the communicative purpose
- Effective syntactic variety and precise, idiomatic word choice
- Consistent use of appropriate social conventions (e.g., politeness, register, organization of information and formulation of actions such as requests, refusals, criticisms, etc.)
- Almost no lexical or grammatical errors other than those expected from a competent writer writing under timed conditions (e.g., common typos or common misspellings or substitutions like there/their)
SCORE 4: A generally successful response
The response is mostly effective and easily understood. Language facility is adequate to the task.
A typical response displays the following:
- Adequate elaboration to support the communicative purpose
- Syntactic variety and appropriate word choice
- Mostly appropriate social conventions
- Few lexical or grammatical errors
SCORE 3: A partially successful response
The response generally accomplishes the task. Limitations in language facility may prevent parts of the message from being fully clear and effective.
A typical response displays the following:
- Elaboration that partially supports the communicative purpose
- A moderate range of syntax and vocabulary
- Some noticeable errors in structure, word forms, use of idiomatic language and/or social conventions
SCORE 2: A mostly unsuccessful response
The response reflects an attempt to address the task, but it is mostly ineffective. The message may be limited or difficult to interpret.
A typical response exhibits one or more of the following:
- Limited or irrelevant elaboration
- Some connected sentence-level language, with a limited range of syntax and vocabulary
- An accumulation of errors in sentence structure and/or language use
SCORE 1: An unsuccessful response
The response reflects an ineffective attempt to address the task. The message may be limited to the point of being unintelligible.
A typical response exhibits one or more of the following:
- Very little elaboration, if any
- Telegraphic language (i.e., short and/or disconnected phrases and sentences) with a very limited range of vocabulary
- Serious and frequent errors in the use of language
- Minimal original language; any coherent language is mostly borrowed from the stimulus
SCORE 0: No response / irrelevant response
The response is blank, rejects the topic, is not in English, is entirely copied from the prompt, is entirely unconnected to the prompt, or consists of arbitrary keystrokes.
Highlights
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