Write an Email Test #002
Write an Email
You will read some information and use the information to write an email.
You will have 7 minutes to write the email.
You recently ordered a textbook for your geography class from the university bookstore's website. The package arrived today, but it contained a novel instead of the textbook you paid for. You need to contact customer support to resolve the issue.
Write an email to the bookstore's customer support. In your email, do the following:
- • State which textbook you recently ordered.
- • Describe the incorrect item that you received.
- • Ask for instructions on how to get an exchange.
Write as much as you can and in complete sentences.
Your Response:
To : [email protected]
Subject : Wrong Book Delivered in Order
Sample Score 5
Dear Customer Support Team,| I am writing to report a shipping error regarding my recent order,
GHY-8821.| I purchased the textbook for my geography class, "Human Geography: A Global Perspective," from your website last Tuesday.
However, when my package arrived this afternoon, I discovered it contained a novel titled "The Crimson Map" instead of the textbook.| As this book is essential for my coursework, I would like to arrange for an exchange at your earliest convenience.
Could you please provide me with instructions on how to return the incorrect item and ensure the correct one is shipped to me promptly?| Thank you for your assistance with this matter. [Your Name]
Sample Score 4
Dear Bookstore Support,| I am writing because I received the wrong book in my order, number 5519-B.| I ordered the textbook for my geography class, which is called "An Introduction to World Climates."
The package came today, but inside was a novel about history, not my textbook.| I need to exchange this book for the one I actually ordered for my class.
Please let me know what I should do to return the incorrect book and receive the right one.| I appreciate your help with this problem. [Your Name]
Sample Score 3
Hello Bookstore,| I have a problem with my order.| I ordered one textbook for my geography class from the website.
The package I got today has a wrong book inside.| It is a novel and not the textbook I paid for.
I must exchange this book.| Please can you send me instructions for how to get the correct book for my class.| Thank you for helping me. [Your Name]
TOEFL Writing – Write an Email Scoring Guide
SCORE 5: A fully successful response
The response is effective, is clearly expressed, and shows consistent facility in the use of language.
A typical response displays the following:
- Elaboration that effectively supports the communicative purpose
- Effective syntactic variety and precise, idiomatic word choice
- Consistent use of appropriate social conventions (e.g., politeness, register, organization of information and formulation of actions such as requests, refusals, criticisms, etc.)
- Almost no lexical or grammatical errors other than those expected from a competent writer writing under timed conditions (e.g., common typos or common misspellings or substitutions like there/their)
SCORE 4: A generally successful response
The response is mostly effective and easily understood. Language facility is adequate to the task.
A typical response displays the following:
- Adequate elaboration to support the communicative purpose
- Syntactic variety and appropriate word choice
- Mostly appropriate social conventions
- Few lexical or grammatical errors
SCORE 3: A partially successful response
The response generally accomplishes the task. Limitations in language facility may prevent parts of the message from being fully clear and effective.
A typical response displays the following:
- Elaboration that partially supports the communicative purpose
- A moderate range of syntax and vocabulary
- Some noticeable errors in structure, word forms, use of idiomatic language and/or social conventions
SCORE 2: A mostly unsuccessful response
The response reflects an attempt to address the task, but it is mostly ineffective. The message may be limited or difficult to interpret.
A typical response exhibits one or more of the following:
- Limited or irrelevant elaboration
- Some connected sentence-level language, with a limited range of syntax and vocabulary
- An accumulation of errors in sentence structure and/or language use
SCORE 1: An unsuccessful response
The response reflects an ineffective attempt to address the task. The message may be limited to the point of being unintelligible.
A typical response exhibits one or more of the following:
- Very little elaboration, if any
- Telegraphic language (i.e., short and/or disconnected phrases and sentences) with a very limited range of vocabulary
- Serious and frequent errors in the use of language
- Minimal original language; any coherent language is mostly borrowed from the stimulus
SCORE 0: No response / irrelevant response
The response is blank, rejects the topic, is not in English, is entirely copied from the prompt, is entirely unconnected to the prompt, or consists of arbitrary keystrokes.
Highlights
| ID: | #io8139254716 |