Write an Email Test #073
Write an Email
You will read some information and use the information to write an email.
You will have 7 minutes to write the email.
You ordered a historical map from an online museum shop for a class project. The package arrived today, but you discovered it was a modern art poster instead of the map you ordered. The packing slip inside is correct.
Write an email to the museum shop's customer support. In your email, do the following.
- • State that your recent order has arrived.
- • Explain that you received the wrong item.
- • Request instructions on how to exchange it.
Write as much as you can and in complete sentences.
Your Response:
To : [email protected]
Subject : Problem with Recent Order #4822
Sample Score 5
Sample Score 4
Sample Score 3
TOEFL Writing – Write an Email Scoring Guide
SCORE 5: A fully successful response
The response is effective, is clearly expressed, and shows consistent facility in the use of language.
A typical response displays the following:
- Elaboration that effectively supports the communicative purpose
- Effective syntactic variety and precise, idiomatic word choice
- Consistent use of appropriate social conventions (e.g., politeness, register, organization of information and formulation of actions such as requests, refusals, criticisms, etc.)
- Almost no lexical or grammatical errors other than those expected from a competent writer writing under timed conditions (e.g., common typos or common misspellings or substitutions like there/their)
SCORE 4: A generally successful response
The response is mostly effective and easily understood. Language facility is adequate to the task.
A typical response displays the following:
- Adequate elaboration to support the communicative purpose
- Syntactic variety and appropriate word choice
- Mostly appropriate social conventions
- Few lexical or grammatical errors
SCORE 3: A partially successful response
The response generally accomplishes the task. Limitations in language facility may prevent parts of the message from being fully clear and effective.
A typical response displays the following:
- Elaboration that partially supports the communicative purpose
- A moderate range of syntax and vocabulary
- Some noticeable errors in structure, word forms, use of idiomatic language and/or social conventions
SCORE 2: A mostly unsuccessful response
The response reflects an attempt to address the task, but it is mostly ineffective. The message may be limited or difficult to interpret.
A typical response exhibits one or more of the following:
- Limited or irrelevant elaboration
- Some connected sentence-level language, with a limited range of syntax and vocabulary
- An accumulation of errors in sentence structure and/or language use
SCORE 1: An unsuccessful response
The response reflects an ineffective attempt to address the task. The message may be limited to the point of being unintelligible.
A typical response exhibits one or more of the following:
- Very little elaboration, if any
- Telegraphic language (i.e., short and/or disconnected phrases and sentences) with a very limited range of vocabulary
- Serious and frequent errors in the use of language
- Minimal original language; any coherent language is mostly borrowed from the stimulus
SCORE 0: No response / irrelevant response
The response is blank, rejects the topic, is not in English, is entirely copied from the prompt, is entirely unconnected to the prompt, or consists of arbitrary keystrokes.
Highlights
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