Read an email

Dear David Walters,

Our records indicate that you recently purchased a KitchenKraft Model 4B Coffee Grinder. We are writing to inform you of a potential safety issue we have identified with this product. A small number of units from a specific manufacturing batch may have a defect where the plastic lid does not lock correctly onto the base during operation.

For your safety, please stop using your Model 4B grinder immediately. There is a risk of the lid detaching while the blades are spinning. We have already designed a corrected, more secure lid. Please visit our company website to order a free replacement lid, which we will ship to you at no cost. We sincerely apologize for this inconvenience.

KitchenKraft Customer Support