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Read an email Test #368
Read an email with 3 questions
From:
Date:
02/12/2024
Subject:
Important Safety Notice: KitchenPro Blender Model 450
Dear Valued Customer,
Our records indicate you recently purchased a KitchenPro Blender, Model 450. We are writing to inform you of a voluntary safety recall affecting a specific batch of these blenders. We have identified a potential issue where the blade assembly can become loose during high-speed operation.
We ask that you immediately stop using your blender. To resolve this, we will ship you a free replacement blade assembly kit. Please visit our secure online portal by March 15 to confirm your shipping address.
No proof of purchase is required. The replacement kit will be shipped within 7-10 business days of your confirmation. We apologize for this inconvenience.
Best,
The KitchenPro Safety Team
1. What is the primary purpose of this email?
A) To advertise a new blender model
B) To instruct a customer on how to fix a problem
C) To inform a customer about a product defect and offer a solution
D) To ask for customer feedback on a recent purchase
2. What must the customer do by March 15?
A) Mail the blender back to the company
B) Provide proof of purchase
C) Verify their mailing address online
D) Purchase a replacement part
3. What does the company know about the customer?
A) They use their blender every day.
B) They are unhappy with the product's performance.
C) They own a specific product model and where they live.
D) They have already experienced the blade issue.
Highlights
| ID: | #io4665958645 |
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