Write an Email Test #213
Write an Email
TOEFL iBT / Writing / Write an Email Video Solution (Tips & Tricks)
You will read some information and use the information to write an email.
You will have 7 minutes to write the email.
You ordered a historical documentary series on DVD from a company's website. The package arrived, but one of the DVDs is missing from the case. You need to contact customer support to resolve this.
Write an email to Customer Support. In your email, do the following.
- • Provide your recent order number and details.
- • Explain that one of the DVDs was missing.
- • Request that they send the missing item.
Write as much as you can and in complete sentences.
Your Response:
To : [email protected]
Subject : Missing Item in My Recent Order
Sample Score 5
To whom it may concern,| I am writing to you today regarding a recent purchase I made through your website, order number HDS-78921, which was placed on October 26th.| I ordered the "Civilizations of Antiquity" documentary series, and although the package arrived promptly, I unfortunately discovered an issue with its contents.
When I opened the factory-sealed DVD case, I found that one of the discs was missing from the collection.| The box indicates that it is a five-disc set, but Disc 3, which covers the history of ancient Rome, was not inside the case.|
To resolve this matter, could you please arrange to have the missing Disc 3 sent to the shipping address associated with my order?| I look forward to your confirmation and appreciate your assistance in correcting this oversight.| Thank you for your time.| Sincerely,| [Your Name]
Sample Score 4
Dear Customer Support,| I am writing about my recent order, which is number HDS-78921.| I purchased the historical documentary series last week, and it was delivered to me today.|
When I opened the package, I discovered that one of the DVDs from the series was missing from inside the case.| The set is supposed to have five discs, but my box only contained four of them.|
Could you please send the missing DVD to me so that I can have the complete set?| Thank you for your attention to this issue.| Regards,| [Your Name]
Sample Score 3
Dear Sir or Madam,| I am writing for my order number HDS-78921.| I buyed the history documentary DVDs from your website last week.|
The package arrived today, but one of the DVD was missing from the box.| It is a five disc set but I only got four discs in my order.|
Please can you send the missing DVD to my home address?| I need the last one to complete the set.| Thank you for your help.| [Your Name]
TOEFL Writing – Write an Email Scoring Guide
SCORE 5: A fully successful response
The response is effective, is clearly expressed, and shows consistent facility in the use of language.
A typical response displays the following:
- Elaboration that effectively supports the communicative purpose
- Effective syntactic variety and precise, idiomatic word choice
- Consistent use of appropriate social conventions (e.g., politeness, register, organization of information and formulation of actions such as requests, refusals, criticisms, etc.)
- Almost no lexical or grammatical errors other than those expected from a competent writer writing under timed conditions (e.g., common typos or common misspellings or substitutions like there/their)
SCORE 4: A generally successful response
The response is mostly effective and easily understood. Language facility is adequate to the task.
A typical response displays the following:
- Adequate elaboration to support the communicative purpose
- Syntactic variety and appropriate word choice
- Mostly appropriate social conventions
- Few lexical or grammatical errors
SCORE 3: A partially successful response
The response generally accomplishes the task. Limitations in language facility may prevent parts of the message from being fully clear and effective.
A typical response displays the following:
- Elaboration that partially supports the communicative purpose
- A moderate range of syntax and vocabulary
- Some noticeable errors in structure, word forms, use of idiomatic language and/or social conventions
SCORE 2: A mostly unsuccessful response
The response reflects an attempt to address the task, but it is mostly ineffective. The message may be limited or difficult to interpret.
A typical response exhibits one or more of the following:
- Limited or irrelevant elaboration
- Some connected sentence-level language, with a limited range of syntax and vocabulary
- An accumulation of errors in sentence structure and/or language use
SCORE 1: An unsuccessful response
The response reflects an ineffective attempt to address the task. The message may be limited to the point of being unintelligible.
A typical response exhibits one or more of the following:
- Very little elaboration, if any
- Telegraphic language (i.e., short and/or disconnected phrases and sentences) with a very limited range of vocabulary
- Serious and frequent errors in the use of language
- Minimal original language; any coherent language is mostly borrowed from the stimulus
SCORE 0: No response / irrelevant response
The response is blank, rejects the topic, is not in English, is entirely copied from the prompt, is entirely unconnected to the prompt, or consists of arbitrary keystrokes.
Highlights
| ID: | #io4451136988 |