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Read an email Test #571
Read an email with 3 questions
From:
Date:
02/10/2024
Subject:
Update on your return for order #789123
Dear J. Anderson,
We are writing to confirm that we have received the item you returned from order
789123: the "Classic Leather Briefcase." Our team has inspected the item and has approved your request for a full refund.
The refund amount of $125.50 has been issued to your original payment method, a Visa card ending in 4321. Please allow 3-5 business days for the credit to appear on your statement. We are sorry that this product did not meet your expectations. A customer satisfaction survey will be sent in a separate email. Thank you for shopping with us.
Regards,
The ShopOnline Support Team
1. What is the email's main message?
A) To ask the customer to return a product.
B) To inform the customer about the status of their refund.
C) To confirm a new order placed by the customer.
D) To offer the customer a discount on a future purchase.
2. According to the email, where was the refund sent?
A) To a store credit account.
B) To the customer's bank account via wire transfer.
C) To the credit card used for the purchase.
D) To the customer as a paper check in the mail.
3. What can be inferred about the "Classic Leather Briefcase"?
A) It was returned because it was damaged.
B) The customer was not happy with it for some reason.
C) It was the most expensive item in the order.
D) The customer exchanged it for a different item.
Highlights
| ID: | #io4213217261 |
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