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Listen to a Conversation Test #030
Listen to a Conversation
1. Why did the woman call?
A) To make a payment
B) To ask about a charge on her bill
C) To change her service
D) To find out her due date
2. What will the man probably do?
A) Change the payment due date
B) Send the woman a new bill
C) Cancel the woman's service
D) Remove the late fee
Woman: I'm calling about my latest utility bill. I see a ten-dollar late fee, but I'm sure I paid it on time.
Man: Let me check your account. I see a payment posted on the 17th of the month.
Woman: Really? I thought the due date was later than that.
Man: The due date is the 15th of each month. As a one-time courtesy, I can waive that fee for you this time.
Woman: Oh, thank you so much!
Man: Let me check your account. I see a payment posted on the 17th of the month.
Woman: Really? I thought the due date was later than that.
Man: The due date is the 15th of each month. As a one-time courtesy, I can waive that fee for you this time.
Woman: Oh, thank you so much!
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