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Listen and Repeat Test #495
Listen and Repeat
IT Help Desk
An interviewer will ask you questions. Answer the questions and be sure to say as much as you can in the time allowed.
No time for preparation will be provided.
You are training at the university's IT help desk. Listen to the trainer and repeat the instructions.
An interviewer will ask you questions. Answer the questions and be sure to say as much as you can in the time allowed.
No time for preparation will be provided.
You are training at the university's IT help desk. Listen to the trainer and repeat the instructions.
We assist students with software and network issues.
First, ask for the student's name and ID number.
You should create a service ticket for every request.
Our password reset tool is available on the main website.
Please be patient and respectful when speaking with users.
Complex problems should be escalated to a senior technician.
Before finishing a call, confirm that the user's issue has been fully resolved.
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